Refunds And Returns

Lurelle Refund & Return Policy

At Lurelle, customer satisfaction is our priority. If you’re not fully happy with your purchase, we offer a 30-day return and refund guarantee starting from the day your order is delivered.

Before sending anything back, please contact us first at info@nooveya.com so our support team can review your case and confirm whether your item is eligible for return. Each request is carefully consulted and evaluated to ensure a smooth experience.

Eligibility for Returns

To qualify for a refund or exchange:

  • The product must be undamaged, in its original condition, and returned with the full packaging (including accessories, manuals, and protective materials).

  • Items showing signs of heavy use, modification, or damage not caused by shipping may be deemed ineligible after consultation.

  • Any return request after 30 days from the delivery date will not be eligible.

Return Shipping

  • Customers are responsible for the cost of return shipping.

  • We recommend using a trackable shipping method to ensure the product arrives safely.

Refund Processing

  • Once your return is received and inspected, we’ll notify you of approval or denial.

  • Approved refunds will be processed back to your original payment method.

  • Processing times can vary depending on your bank or payment provider.

If you have questions about eligibility, shipping, or product condition, our support team is here to help. Just reach out at info@nooveya.com and we’ll guide you through the next steps.